Frequently Asked Questions
Everything you need to know about shopping with In-Excess.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
How can I return an item?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery windows for international orders are calculated at checkout based on your destination.
Are your products covered by a warranty?
Most of our products come with a standard 12-month manufacturer warranty. Please check the specific product page for detailed warranty information.